Michael shares a great customer service lesson from Disney (yes, them again), a fabulously simple fun at work tip that shows sometimes small gestures have huge payoffs, the quote of the week from Dilbert cartoonist Scott Adams, and some more horridly awkward and hilarious analogies from high school students.
Mike offers up some ways to tear down silos and encourage more cross pollination of ideas at work, a fun at work tip to help you generate outrageous ideas, a timely quote of the week, and some wacky 911 phone calls.
Michael offers up seven darn interesting and surprising reasons you should be smiling and laughing more often at work, a fun at work tip to help you laugh more, a funny quote of the week, and some hilariously stupid reasons people are phoning in to 911 emergency lines.
Mike offers up some customer service lessons he learned from his recent trip to Portugal, a fun at work tip for meetings, a great quote on the importance of appreciation, and a sneak peak at some of the May theme days.
April is official Humor Month, so Michael offers up eight ways to add more fun, more humor to your workplace. Plus a fun at work tip that encourages people to show up on time for meetings, a great quote from the legendary Tom Peters, and International Moment of Laughter Day!
April is Customer Service Loyalty Month – Michael shares six customer service messages everyone in your business needs to hear, plus a fun at work ice-breaker tip, a great customer service quote, and a very happy bank robber?
Michael Kerr talks about a bank that is known for its amazing culture and commitment to phenomenal customer service and fun, a fun at work conversation-starter tip, a great quote from the one and only Walt Disney, and some of the fun April theme days headed your way.
Mike offers two contrarian ideas on how you can convert your anxiety or stress into positive action, a fun at work tip inspired by International Goof Off Day, a great quote from Nelson Mandela, and some more accidentally funny newspaper headlines.
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics
“Our participants rated you as the speaker with the highest quality and relevance.”
Lana J. Larocque, Alberta Human Resources