In this lemon-scented episode, Mike offers up some thoughts on working on purpose as a key engagement tool, a fun PR stunt involving crying babies, and how some people have found humor amidst a tragic event.
Michael suggests nine customer service principles that anyone in the customer service business needs to embrace, plus a fun at work tip designed to spark curiosity, the quote of the week, and a wacky police call with an unexpected result.
Mike offers 8 simple ways to jump start more fun in your workplace, as well as an alter ego name generator to add some humor to your meetings, a great workplace quote of the week, and some very “accidentally funny” translations.
What makes workplace teams smarter? Mike shares the results of a study that found the three main characteristics of a smart team, a fun at work tip involving plenty of laughter, a great quote of the week about the importance of communication at work and a wacky Swedish tourism promotion.
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics
“Our participants rated you as the speaker with the highest quality and relevance.”
Lana J. Larocque, Alberta Human Resources