1. Good Humor = Likeability = Trust
My mechanic Tony just dropped my vehicle off at my house, which
means I didn’t have to schlep myself off to pick it up (and I
hate schlepping, despite having an enormous fondness for the word
“schlep”). It’s a small gesture, but on a crazy day it meant a
heck of a lot to me.
Here’s another thing about my mechanic Tony. He’s nice. He has
a sense of humor. He laughs a lot, and always has a big smile.
Which means I like him. And because I like him, I trust him.
And because I trust him, Tony doesn’t have to work hard to keep
my business. He doesn’t even have to work hard to convince me I
need something done to my vehicle that I wasn’t expecting.
All of us, one way or another, are in the business of trust.
Workplace loyalty, sales, customer service, teamwork, and leadership
are all dependent on trust. And I really do believe that it’s
not rocket science, in fact it’s a fairly simple formula: a
good sense of humor increases your likeability, which increases
the level of trust people place in you. (For the math nerds out
there: HA + HA = L + T to the power of three).
Register now for the Inspiring Workplaces half-day seminar
on September 25, 2009 in Edmonton, Alberta. Surf on over to:
for details, and go to www.askmikekerr.com to make sure your
question gets answered in the seminar!
2. Mike’s Fun at Work Tip
Create a humorous workplace salute. Something only your team
mates would recognize and understand the meaning of. (Just
think of how much more fun Mr. Spock had on his job once he
started doing the whole “live long and prosper” hand gesture!)
3. Quote of the Week
“It is inhumane if employees can’t have natural fun at work. It
is the role and responsibility of the leader to create a workplace
where people can enjoy themselves. I know that our company is
doing well; when I walk around, I can hear people laughing.”
Hal Rosenbluth, CEO of Rosenbluth International
4. It’s a Wacky, Wacky, World
Today is official “Middle Child” day, so happy middle child day
to all you middle children out there.
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics