When Policy Fails, Try Thinking. (Or Build a Great Culture)
I recently attended the Zappos Insights program in Las Vegas –
a full day immersion into the fabulously wonderful, zappalicous
Zappos culture. The lessons learned about how to build a creative,
service-focused, people-centric, fun workplace are numerous
enough to fill an entire book, so let me just start with one
When you build a great culture, you need less rules. Less policy.
Less bureaucracy. Here’s a simple example. Zappos has no dress
code (other than, you know, you should probably be dressed).
Their philosophy is simply this: if and when an issue arises
around someone’s appearance, rather than penalizing everyone
and treating everyone like children with some ham-fisted policy,
they would simply have a conversation with the individual involved.
One of their many Zappisms: ”We prefer to have conversations,
rather than rules.”
(For more insights from Zappos, cruise on over to the old Humor
at Work website for an article called Zapped by Zappos: Lessons
on How to Build a Workplace Culture that WOWS!)
Mike’s Fun at Work Tip
If you want to generate more creativity and stay future-focused
with an eye on continually improving your workplace, then asking
“What if…?” on a regular basis is a great conversation starter
and idea-generating question. So create a “What if…” board in
your workplace where everyone can write down their “what if”
thoughts, and add a “What if…” section to your meetings.
I don’t know what will come of it, but what if you just tried
Quote of the Week
“Marketing is the tax you pay for being unremarkable.”
It’s a Wacky World
Today could get very weird. It’s official “Take Your House
Plants for a Walk” Day and “Walk on Stilts” Day.
Oh, and this Friday is “Talk in an Elevator Day!”
Copyright Michael Kerr, 2011 www.humoratwork.com
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics