Workplace blogs


  • Delivering World Class Presentations

    A great summary of some of the things world class speakers do each and every time to hit it out of the ballpark, how to overcome public speaking anxiety, and some interesting stats about the fear of public speaking around the globe and the differences between men and women.

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  • The Value of the Slight Edge

    Guest post by Hall of Fame customer service leadership speaker and trainer Jeff Mowatt

    Remember the old joke about two camping buddies being scared out of their tent by a rummaging grizzly? One scrambles to exit while the other stops to put on his running shoes. “What are you doing putting on those …

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  • To Motivate Employees, Offer Them Choices!

    Guest Blog by Merge Gupta-Sunderji

    Motivating employees is not always about money, and in my leadership development practice, I am always offering up hundreds of different zero- and low-cost ways to motivate employees.  Here’s one – offer them choices.  Offering employees different alternatives in any situation usually costs nothing, but creates a sense of personal power in your people.  And workplace …

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  • Wacky, Fun, Offbeat, Unusual July Theme Days & Holidays

    Here’s a list of some of the fun, wacky, offbeat, unusual, strange holidays and theme days for the month of July, 2017. Celebrating these, recognizing these theme days is a very simple way to bring a little fun and humor into your workplace and create some rituals and traditions to help strengthen your workplace culture. For some ideas on how to make use of some of these fun holidays go to:  Ways to Celebrate Fun Holidays in the Workplace

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  • Recess at Work Ideas for Your Workplace

    Thursday, June 15, 2017, is Recess at Work Day, a day to remind people of the importance of taking a fun break at work in order to celebrate and/or be more productive and creative. A few things you can do to celebrate:

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  • Customer Service Leadership Summit in Calgary, November 15, 2017

    Four reasons you & your leadership team should attend:
    1. Make price irrelevant.

    You already know that …

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  • How to Ace Your Next Business Presentation: Guest Blog

    You may be terrified of public speaking, but sadly, we live in a world where good presentation skills can make or break a career. Though it may seem unfair, people today often judge a person’s capability and talent on the basis of how well he or she delivered a presentation.

    But here’s the good news, good presentation skills are not innate, …

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  • Is the Workplace Where Ideas Go to Die?

    In every survey my company has conducted, every survey I’ve done in leadership or innovation workshops, and most creativity surveys I’ve read, here are the top-5 places people say they come up with their light bulb moments, the top-5 places (in no particular order) everyone says inspiration strikes:

    In the shower
    While doing some sort of exercise
    In bed …

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  • Same Job, Different Customer Experience. Why?

    The next time you fly, eat out at a restaurant, or visit any business for that matter, take a few moments to watch the range of attitudes you see among the front line customer service staff. It can really be quite striking.

    Recently, for example, while flying to a speaking engagement I was struck by how completely different the flight attendants’ …

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  • Employee Engagement: Why Workers Really Disconnect From the Job

    Walking through the office hallway can make a boss feel a bit like the nerdy kid in the locker room. Just like jocks end cool conversations whenever there’s a nerd in sight, employees are constantly closing browser tabs and slamming laptops shut when their boss walks by. Whether they’re playing games, chatting on Facebook, or admiring cat memes, these workers …

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