Workplace blogs


  • How Humor Can Defuse an Argument

    Research shows that when people in a conflict situation laugh and find the humor in a situation, they are likely to shift from convergent thinking (believing there is only one possible solution) to divergent thinking (seeing other possibilities and ideas that might solve the conflict). Here are a few tips on how to use humor in a conflict situation to …

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  • What Are You Meeting For? Creative, Focused Workplace Meetings

    Single-focus meetings can be an effective way to dive deeper into an issue. When you have one central purpose, theme or goal tied to a meeting, chances are you’ll have a more effective meeting and achieve better results. Too often teams try to cram too many issues into their meetings, yet different topics often require different forums and different types …

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  • Employee Rewards & Recognition Study: It’s Not All About the Money

    I speak often about the “5 Ps” of workplace motivation that matter more than money: purpose, progress, pride, praise and passion. Money, in fact, isn’t always honey when it comes to motivating employees. What money is great at motivating people to do is this: look for work when they are unemployed, and show up at work week after week. …

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  • What Stops Employees From Speaking Up…and What Helps Employees Speak Up

    A few weeks ago in my weekly e-zine Inspiring Workplaces I raised the issue of employees not speaking up in their workplaces. I was flooded with responses from subscribers adding to the list of reasons employees don’t feel comfortable speaking up to their senior managers. Some told stories of how they were fired for speaking up too often at …

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  • Having a Voice at Work

    Several studies have shown that open and honest candor is one of the singles biggest predictors of future success in an organization. Allowing employees to have a voice and share their input is also one of the simplest things managers can do to improve employee engagement and give employees a sense of ownership in their workplace. The info-graphic below …

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  • Customer Service: Would You Like a Side of Empathy With That?

    Do your employees understand the importance of expressing empathy to your customers when required?

    My wife and I just returned from a speaking trip in another country. The trip turned into an epic adventure involving delayed flights, missed connections, missing baggage, and yes, more delayed flights. Some of it was weather related, some issues were mechanical, sometimes we were waiting …

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  • Employees’ Families are Part of Your Support Team

    We recently celebrated Family Day in my home province of Alberta. The holiday is intended as a day for people to spend time with their family, which reminded me of the role families play in businesses. Inspiring workplaces recognize that families matter and that the families of employees are part of their support team.

    Consider the impact work has on your …

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  • Cost Savings to Book Michael Kerr

    Here are some upcoming cost saving opportunities to book international Hall of Fame business speaker and author Michael Kerr for your organization or event: Okanagan Valley: We have a special “need to see Mom” on-going rate! michael-kerr-large. Winnipeg, Manitoba: April 28

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  • Boosting Happiness as Easy as One, Two, Three!

    I’ve lost track of the number of studies that demonstrate that if you want to get the biggest happiness boost from your hard earned paychecks, it pays to spend your money on experiences, rather than material possessions. Going on a vacation, eating out, taking tuba lessons, or going to a play offer far greater returns on happiness than buying material …

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  • To Do or Not to Do? That is the Question

    Although I always suggest face-to-face communication above all else, at times you may want to consider this: If you have some news that you think someone will need time to digest, then send them an e-mail first and arrange a meeting for an hour or two later so they’ve had time to properly

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