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To Motivate and Inspire Employees, Get Out of Your Own Way!

Filed under: Humor in the Workplace Blog - 29 Aug 2014

One of my favorite quotes that captures the essence of what is wrong with so many workplaces comes from a Harvard Business Review article: “Most companies have it wrong. They don’t have to motivate their employees. They have to stop demotivating them.” It reminds me of a similar quote by the late management guru Peter Drucker, “So much of what we call management consists in making it difficult for people to work.”

Nine Nifty Customer Service Ideas

Filed under: Humor in the Workplace Blog - 09 Oct 2013

I don’t care what you do for a living, you are in the customer service business. Here are nine ideas on how to stand out from the herd with your service (and even if you aren’t running a store or hotel, everyone of the underlying principles apply to all of us):

1. Offer an outrageous customer service policy that people will truly notice. Zappos, the on-line shoe biz, offers customers a 100% money-back return policy for up to 365 days with free shipping in both directions. 

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