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Customer Service with a Smile, and Some Humor

Filed under: Humor in the Workplace Blog - 18 Apr 2013

Great customer service isn’t about blindly smiling at the customer and pulling the string to recite a scripted response that sounds forced and unnatural (as hilariously mocked in an old Saturday Night Live skit with Helen Hunt and David Spade playing cynical flight attendants saying, “And bye-bye” to all the departing passengers).

Humor at Work: Using Humor to Be at Your Service

Filed under: The Hump Day Humor at Work E-zine - 22 Nov 2010

At Your Service

The fabulous and fun on-line shoe store Zappos.com requires every employee,   regardless of their eventual role in the company, to  spend their first four weeks  answering customer service calls as a way to expose everyone to the customer …

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