Customer service is everything, and everything is customer service. It’s potentially your number one competitive advantage, and in a changing world full of uncertainties, it’s one of the few things you can actually control! Here are a few random inspiring customer service thoughts, ideas and inspiration…
I don’t care what you do for a living, you are in the customer service business. Here are nine ideas on how to stand out from the herd with your service (and even if you aren’t running a store or hotel, everyone of the underlying principles apply to all of us):
1. Offer an outrageous customer service policy that people will truly notice. Zappos, the on-line shoe biz, offers customers a 100% money-back return policy for up to 365 days with free shipping in both directions.