From an article I contributed to in Fast Company, here are four simple things you can do to overcome the afternoon blahs in a brainstorming session:
“You can tell whether a person is clever by their answers. You can tell whether they are wise by their questions.” Egyptian Nobel prize winner Naguib Mahfouz
Asking just the right question isn’t always an easy thing to do, but finding the right question is akin to finding a lost key to a hidden door. The right question can help defuse a heated argument, reveal a hidden truth, root out the source of a problem or shine a light on a brilliant new idea.
As a business speaker and motivational speaker who speaks often on the topic of humor in the workplace, I sometimes have to sell the benefits of humor to some of my more skeptical clients.
Fortunately, this task has become much easier over the years.
Great customer service isn’t about blindly smiling at the customer and pulling the string to recite a scripted response that sounds forced and unnatural (as hilariously mocked in an old Saturday Night Live skit with Helen Hunt and David Spade playing cynical flight attendants saying, “And bye-bye” to all the departing passengers).