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Customer Service with a Smile, and Some Humor

Filed under: Humor in the Workplace Blog - 18 Apr 2013

Great customer service isn’t about blindly smiling at the customer and pulling the string to recite a scripted response that sounds forced and unnatural (as hilariously mocked in an old Saturday Night Live skit with Helen Hunt and David Spade playing cynical flight attendants saying, “And bye-bye” to all the departing passengers).

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