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Aniticipating Needs Key to Inspiring Customer Service, Innovation, and Even Humor

Filed under: Podcast Series: Humor at Work - 21 Jan 2014

podcast Why is it that some computers have a better sense of humor than some humans? This question led to this week’s topic: Anticipating needs is the key to …

Customer Service Lessons from Ireland

Filed under: Humor in the Workplace Blog - 31 Aug 2011

Three glorious weeks touring the Emerald Isle reminded me of a few important customer service lessons:

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