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Same Job, Different Customer Experience. Why?

Filed under: HUMOR AT WORK,Humor in the Workplace Blog - 24 Jan 2017

The next time you fly, eat out at a restaurant, or visit any business for that matter, take a few moments to watch the range of attitudes you see among the front line customer service staff. It can really be …

Employee Engagement: Why Workers Really Disconnect From the Job

Filed under: HUMOR AT WORK,Humor in the Workplace Blog - 16 Dec 2016

Walking through the office hallway can make a boss feel a bit like the nerdy kid in the locker room. Just like jocks end cool conversations whenever there’s a nerd in sight, employees are constantly closing browser tabs and slamming …

Is Your Workplace Drowning in BS?

Filed under: Humor in the Workplace Blog - 29 Sep 2016

The Ig Nobel awards were handed out recently at a ceremony at Harvard University. The annual awards are given out to recognize the quirkier, sillier side of scientific research – research projects that make you laugh, then make you think …

Workplace Lessons from Movies

Filed under: HUMOR AT WORK,Humor in the Workplace Blog - 08 Sep 2016

One of the questions I pose in my e-book, Inspiring Questions for Inspiring Workplaces, is: If your workplace was represented by a movie, what movie would it be and why?  Asking questions like this sometimes helps reveal some uncomfortable …

Customer Service: Would You Like a Side of Empathy With That?

Filed under: HUMOR AT WORK,Humor in the Workplace Blog - 29 Mar 2016

Do your employees understand the importance of expressing empathy to your customers when required?

My wife and I just returned from a speaking trip in another country. The trip turned into an epic adventure involving delayed flights, missed connections, missing …

Motivating Employees One Smile at a Time

Filed under: Podcast Series: Humor at Work - 09 Nov 2015

podcastHow one workplace transformed it’s environment through a unique program called the Smile Transfer Protocol. Plus Mike’s fun at work tip, the quote of the week and some wacky …

Miles of Smiles Creates an Inspiring Workplace

Filed under: Humor in the Workplace Blog - 09 Nov 2015

Barry Williams likes to mix a lot of humor into his workplaces. As the former manager of Barney’s Motel in Brandon, Manitoba, he created a fly bounty to get people laughing over flies in the motel rooms, added hilarious slogans …

Staying Optimistic, Productive & Focused at Work

Filed under: Humor in the Workplace Blog - 21 Oct 2015

Research by Six Seconds found that optimists scored 18% higher on employee evaluations – yet one more reason to train your brain to be more optimistic. The on-line shoe business Zappos purposely closed down one entrance to their headquarters to …

Act Your Way to A Better Mood

Filed under: Humor in the Workplace Blog - 09 Sep 2015

I worked with someone a long time ago who never smiled. Whenever he said something remotely positive I always wanted to say to him, “Why don’t you tell your face!” As it turns out – not bad advice for all us!

Here are three scientifically proven ways to give yourself a happiness boost at work in just a few minutes, according to research presented in the book “59 Seconds: Think a Little, Change a Lot” by Richard Wiseman:

How Is Your Workplace Doing?

Filed under: Humor in the Workplace Blog - 26 Aug 2015

You’ve likely read some of the articles coming out that are highly critical of Amazon’s workplace culture. My friend Merge Gupta-Sunderji wrote a great article in the Globe and Mail newspaper that summarizes the issue: Amazon’s leaders are so relentlessly focused on results (the “what”) that they forgot all about “the how.” As I’ve said at least a gazallion times, workplace culture is all about the how: How you do the things you do. And if you ignore the how, it’s just a matter of time before things do deeply off the rails.

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