Researchers at Harvard University found that employees are far more inclined to speak up and offer solutions when organizations launch information campaigns aimed at improving processes. Making it easy for employees to communicate ideas also helps improve the number of suggestions brought forth. The CEO of Rosenbluth International made it easy by creating a special 800 number voice-mail suggestion box where employees could submit ideas, concerns or praise directly to him. A CEO of Cinergy held regular “Listening Meetings” to hear employees’ concerns and ideas without interference.
Mom always reminded me to, “Look before you leap.”
But what if this advice isn’t always the best? Are there times when you should leap before you look?