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What Are You Waiting For?

Filed under: Humor in the Workplace Blog - 12 Aug 2015

The Albion Hair Salon in beautiful Banff, Alberta, has put a sign up on their window: “Loitering Permitted.” To help facilitate loitering they’ve placed a small table and chairs in front of their shop with a few board games. And if you’re waiting for your hair appointment (or, as in my case, for my spouse’s appointment to finish) they offer you a gift card that allows you to grab a free coffee at a coffee shop in the mall. Both of these ideas are driven by a desire to create a sense of community in their mall – it creates goodwill and helps both businesses. So…

Creating French Fry Moments at Work

Filed under: Humor in the Workplace Blog - 24 Jun 2015

Google has a phrase they use in their company, “French fry moments,” which they use to convey the concept of anticipating employees’ needs. The phrase and the concept came about after an executive saw a scene on the sitcom 30 Rock, wherein one of the characters, Tracy Jordan, becomes outraged after an employee brings him a burger but doesn’t include the fries he didn’t order, prompting Tracy to shout: “Where are the French fries I didn’t order? When will you learn to anticipate me?!”

Inspiring Customer Service Ideas

Filed under: Humor in the Workplace Blog - 13 May 2015

Customer service is everything, and everything is customer service. It’s potentially your number one competitive advantage, and in a changing world full of uncertainties, it’s one of the few things you can actually control! Here are a few random inspiring customer service thoughts, ideas and inspiration…

Look for Creative, Fun Ways to Add to Your Customer Service

Filed under: Humor in the Workplace Blog - 05 Oct 2012

Brainstorm a truly unique service or product you can offer your customers – something that might help you stand out from the herd.  For a little inspiration consider these amenities being offered up at some hotels:

Are you measuring the right stuff?

Filed under: Humor in the Workplace Blog - 19 Sep 2011

One of the reasons Zappos excels at business and with their customer service is that they measure

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