Here’s how Kimpton Hotels promotes it’s careers on-line: “Are you creative, passionate and entrepreneurial? Are you MacGyver–like in your ability to solve problems with a little ingenuity (and perhaps some duct tape)? Well then, we like you already! For us, …
Here’s a recent Harris Poll reported in Harvard Business Review that reveals the top complaints employees have about their leaders:
#1: Leaders not recognizing employees’ achievements (63%)
#2. Not receiving clear direction from leaders (57%)
Seriously. I’ll get to the humorous robot shortly, but in the meantime, so random random thoughts, musings and ideas related to the always fascianting world of work and workplace culture…
If employee retention is an issue in your workplace then chances are you are spending time and money conducting exit interviews. Okay…I suppose exit interviews are important, IF they are done right. The challenge is that often employees don’t open up about the real reasons they are leaving your company, for fear of retribution or for a number of other reasons. The bigger issue, of course, is that exit interviews are akin to closing the barn door after the horse has left the barn. What any successful company needs to do is to build the kind of inspiring culture that turns long term employees into truly loyal employees (there’s a world of difference between the two) and nurture the kind of workplace culture that doesn’t just keep your top talent, but that keeps top performers happy and inspired.
Google has a phrase they use in their company, “French fry moments,” which they use to convey the concept of anticipating employees’ needs. The phrase and the concept came about after an executive saw a scene on the sitcom 30 Rock, wherein one of the characters, Tracy Jordan, becomes outraged after an employee brings him a burger but doesn’t include the fries he didn’t order, prompting Tracy to shout: “Where are the French fries I didn’t order? When will you learn to anticipate me?!”
I’m a huge fan of the book Tribal Leadership, by David Logan, John King and Halee Fischer-Wright. The book walks readers through five stages of leadership that reflect different mindsets about work, life, and leadership. At a stage five level of leadership and workplace culture the language in an organization is dominated by a “life is great” perspective, the entire organization views itself as a single tribe, and most importantly, they don’t worry about their competition. Leaders believe that the world would be a better place if everyone was successful, so rather than approaching business with a dog-eat-dingo mentality and through a lens of “winners and losers,” they strive for an approach that would make everyone winners. Stage five leadership accounts for less than 2% of all workplace cultures.
There are dozens of benefits of adding more humor into your workplace, many of them quite obvious. Here are some surprising benefits of humor and laughter that may be a bit unexpected:
Hills Pet Nutrition is lauded for its inspiring culture, driven largely by its ability to leverage the pride employees have in their company. Pride, as I often talk about, is an incredibly powerful motivational trigger. What great workplaces like Hills does so well is encourage a culture where employees are encouraged to express their pride about a number of different aspects of their work. So employees at Hills Pet Nutrition are proud of their products, yes, but they’re also proud of their teammates, their mission, their customers, and their great work environment. Their culture offers some good reminders for all workplaces:
It’s time for another edition of completely random thoughts and ideas…
When you consider all the benefits of a healthy sense of humor at work (for example, see the Forbes article, 10 Reasons Why Humor Is A Key To Success) and surveys such as the Bell Leadership Institute’s study which found that a sense of humor was considered the most important characteristic of a leader (along with a strong work ethic), then is it time to consider humor a core competency for effective leadership?
Keep in mind, I’m not talking about being funny or having Seinfeld-like comedic skills. I’m talking rather about the global, broader definition of humor: the ability to recognize the absurdities and incongruities that flitter by us each day, the ability to laugh at ourselves and roll with the punches, and the ability to quite simply and bluntly – not take ourselves so bloody seriously!