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Humor at Work: Happy Customers and Spending Customers!

Filed under: The Hump Day Humor at Work E-zine - 03 Oct 2011

A recent Consumer Reports survey suggests 64% of Americans have

walked out of a store because of poor service. A study in the

Journal of Service Research found that incivility by customer

service employees is on the rise, and that this is costing

companies …

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