The Hump Day Express Humor-Gram Issue #88, May 5, 2004

In this issue . . .

1. WestJet, JetBlue and SouthWest Airline Fly High With Humor
2. Mike’s Fun at Work Tip
3. Quote of the Week
4. It’s a Wacky, Wacky World
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1. WestJet, JetBlue and SouthWest Airlines Fly High With Humor
What makes for a successful airline these days? Well, according
to numerous management experts, airlines like Southwest and
JetBlue (both based in the U.S.) and Canada’s own WestJet
Airlines success has very little to do with just offering
discounted fares, and LOTS to do with the culture these organizations
have created. Although numerous airlines have tried to recreate
the success of these low-fare carriers, none have succeeded because
they haven’t changed their organizational culture.
All three of these airlines are known for their consensual style of
management, and for management teams that are loved instead of
loathed. And perhaps even more importantly, they are known for their
good humor, informality, teamwork, employee enthusiasm, pride and
friendliness — a winning formula in any business.
And what other airlines (and businesses period) have failed to
realize is that you can’t just recreate the business model of these
low-fare airlines and hope to be successful, because, to paraphrase
a former U.S. president – “It’s the People Stupid!”
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2. Mike’s Fun at Work Tip
Start an office photo album and keep it on display
in your lunchroom, or put it out in your reception area
to share with customers.
If you’ve got a website and keen webmaster, create
a digital album as well.
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3. Quote of the Week
“The Irish treat a serious thing as a joke, and a joke as a
serious thing.” John Casey
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4. It’s a Wacky, Wacky World
Visitors to a zoo in India have been banned from laughing,
after a politician witnessed a gathering of a laughter club at
a zoo. The grouchy minister found the laughing offensive
and decreed that never again shall people be able to laugh out
loud while visiting this particular zoo.

Copyright Michael Kerr.
www.mikekerr.com
mike@mikekerr.com

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