1. Call 1-800 Fun!
Call centers aren’t exactly known as fun places to work. In fact,
most have employee turnover rates between 80 – 100%!
But Beryl, a call center for hospitals based in Bedford, Texas,
is bucking this trend in a big way by focusing on creating a
fun workplace. So fun, that their turnover rate is less than
20% and their profits are 4 to 5 times higher than most other
call centers. And by reinvesting in their culture and their
employees, the company keeps on winning award for being a great
place to work.
With Beryl’s “open book” management philosophy, caring attitude,
dinner and movie nights, annual “Gong Show”, a CEO who’s been
known to roller skate into work dressed as a matador, and
a human resources director with the title of “Queen of Fun
and Laughter”, Beryl has created a unique and positive culture
where, despite the relatively low paying jobs, people stay,
want to do their best, and have loads of fun doing it.
2. Mike’s Fun at Work Tip
Ask employees to send in their lists of top-10 favorite movies,
TV shows, songs, books, restaurants, meals, “things-they-like-
about-their company, pet peeves etc., compile them and post the
information where everyone can see them. You could do one topic
per month and stretch it out over time. It’s a great way to get
to know each other (and people love to argue over top ten lists!),
can serve as a handy dandy resource (when deciding what movie
to watch on the weekend) and even help you bring up workplace
issues in a fun way (in the case of the top-10 pet peeves!).
3. Quote of the Week
“Humor is the oil of life’s engine.” G.S. Merriam
4. It’s a Wacky, Wacky, World
If you’re having a really bad day at work, here’s a thought
to help make you smile (perhaps): the French word for work –
travail – is derived from the Latin word “trepalium”, which
was a torture device made up of three stakes. (But I’m sure
that’s entirely coincidental).
Happy Hump Day. And remember to live each day one day at a time –
that’s why we put them in order.
Please surf on over to www.mikekerr.com for the latest survey.
Copyright Michael Kerr, 2008. firstname.lastname@example.org www.mikekerr.com
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics
“Our participants rated you as the speaker with the highest quality and relevance.”
Lana J. Larocque, Alberta Human Resources