Call 1-800 Fun at Work!

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1. Call 1-800 Fun!

Call centers aren’t exactly known as fun places to work. In fact,
most have employee turnover rates between 80 – 100%!

But Beryl, a call center for hospitals based in Bedford, Texas,
is bucking this trend in a big way by focusing on creating a
fun workplace. So fun, that their turnover rate is less than
20% and their profits are 4 to 5 times higher than most other
call centers. And by reinvesting in their culture and their
employees, the company keeps on winning award for being a great
place to work.

With Beryl’s “open book” management philosophy, caring attitude,
dinner and movie nights, annual “Gong Show”, a CEO who’s been
known to roller skate into work dressed as a matador, and
a human resources director with the title of “Queen of Fun
and Laughter”, Beryl has created a unique and positive culture
where, despite the relatively low paying jobs, people stay,
want to do their best, and have loads of fun doing it.
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2. Mike’s Fun at Work Tip

Ask employees to send in their lists of top-10 favorite movies,
TV shows, songs, books, restaurants, meals, “things-they-like-
about-their company, pet peeves etc., compile them and post the
information where everyone can see them. You could do one topic
per month and stretch it out over time. It’s a great way to get
to know each other (and people love to argue over top ten lists!),
can serve as a handy dandy resource (when deciding what movie
to watch on the weekend) and even help you bring up workplace
issues in a fun way (in the case of the top-10 pet peeves!).
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3. Quote of the Week

“Humor is the oil of life’s engine.” G.S. Merriam
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4. It’s a Wacky, Wacky, World

If you’re having a really bad day at work, here’s a thought
to help make you smile (perhaps): the French word for work –
travail – is derived from the Latin word “trepalium”, which
was a torture device made up of three stakes. (But I’m sure
that’s entirely coincidental).

Happy Hump Day. And remember to live each day one day at a time –
that’s why we put them in order.
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Please surf on over to www.mikekerr.com for the latest survey.
Copyright Michael Kerr, 2008. mike@mikekerr.com www.mikekerr.com

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