The Hump Day Humor-Gram, March 15, 2006, Issue Number 167

1. The Smile Transfer Protocol Program
2. Mike’s Fun at Work Tip
3. Quote of the Week
4. It’s a Wacky, Wacky World
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1. The Smile Transfer Protocol Program

Barry Williams, who “humorized” the operation of
Barney’s Motel in Brandon Manitoba, is back at it again.
Barry has created a ”Smile Transfer Protocol” program
for his employees at his new workplace. The program
is so simple, yet it has proven to be remarkably
effective. The STP program simply encourages employees
to record the number of times each day they are able to
“transfer” a smile from themselves to a customer, simply
by smiling themselves and saying hello. Barry says this
simple program has caused morale to soar amongst his
employees. And to encourage and reward their efforts,
he offered a prize to whoever could generate the most
smiles at the end of the first week. Barry loves it
because it’s measurable, it’s having an impact on both
employees and customers, and it goes to the heart of
great service, which is not JUST smiling blindly at the
customer, but rather getting the customer to smile at you!
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2. Mike’s Fun at Work Tip

I’m giving you plenty of notice so you have no excuse:
March 26 is “Make Up Your Own Holiday” day. So why don’t
you bump it on over to Monday this year, so folks can have
a fun day at work, or heck, since it’s a holiday, be given
the day off for good behavior. All you need to do is think
up what the name of the holiday will be, or hold a contest
at your workplace to see who can devise the best
“made-up” holiday!
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3. Deep Thought of the Week

“The most precious thing we have is life.
Yet it has no trade-in value.”
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4. It’s a Wacky, Wacky World

A box of highly graphic X-rated fortune cookies (who knew?)
accidentally got delivered to a Brooklyn politician’s
fundraising event, raising more than a few eyebrows
from the stunned guests!

Happy Hump Day everyone. I hope all your fortunes are
happy ones.
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Copyright Michael Kerr, 2006 mailto:mike@mikekerr.com
Reach Michael at 1-866-609-2640/http://www.MikeKerr.com.

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