1. Try Some “Preemptive” Humor
It may be just my imagination, but as a frequent flier I’ve
noticed that when the weather fouls up flights, the passengers
at Air Canada counters seem a lot more upset than at WestJet,
even though it’s the weather and nothing to do with the airline.
There are many reasons why this may be so, but I’d like to add
another theory: the folks at WestJet have likely built up a
reservoir of goodwill through their good customer service and
use of humor. This works for any organization. Treat people
well, nurture a positive brand and reputation, and your clients
are a lot more forgiving if something goes awry.
The notion of “preemptive humor” also applies to individuals.
In a Time magazine article last week, George Clooney talked
about his self-deprecating sense of humor, which he often uses in
a preemptive way by laughing about how awful the movie Batman and
Robin was, and how terrible he was in it. Preemptive humor such
as this laughs at the proverbial “elephant in the room” before
anyone else can!
2. Mike’s Fun at Work Tip – Who Said There’s No Free Lunch?
FunMobility in Pleasanton, California, has a lunch program
wherein if you want to go out to lunch with someone in the
company you don’t know yet, the company pays for it. The company
views the lunches as a wise investment, and a fun way, to nurture
relationships and trust amongst its employees.
3. Quote of the Week
“Laugh and the world laughs with you. Snore and you sleep alone.”
4. It’s a Wacky, Wacky, World
There’s something to be said for having a brand name that evokes
a positive image. And there’s something to laugh at when you don’t.
Latest example: TransSmash, a Russian rail-technology manufacturer!
Happy Hump Day everyone! May the farce be with you!
Please surf on over to www.mikekerr.com for the latest survey.
Copyright Michael Kerr, 2008. firstname.lastname@example.org www.mikekerr.com
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