The Hump Day Humor-Gram, November 10, 2004 Issue #111

Please note the Hump Day will NOT be available next week
due to all sorts of reasons that we just don’t have time
to get into right now. Please don’t panic or riot in the
streets, as we will return, freshly fumigated, on
November 24th.

In this issue . . .

1. Don’t Get MAD, Get Funny
2. Mike’s Fun at Work Tip
3. Quote of the Week
4. It’s a Wacky, Wacky World
=============================================================
1. Don’t Get MAD, Get Funny

A story relayed in the book “Hotel Secrets from the Travel
Detective,” by Peter Greenberg, nicely illustrates how humor
can be used to make a point.

Two business men, angry at having had their reserved hotel
rooms given away, and then being treated with abysmally bad
customer service at 2:00 a.m. by the hotel night clerk,
decided that instead of getting mad, they’d just get funny.

Upon returning home, rather than writing a ranting and raving
letter to the president, they got creative and put together
a humorous Powerpoint presentation to make their point. They
included quotes from the night clerk, statistics that showed
how likely it was they would ever return to that particular
hotel, and a special greeting to Mike, their night clerk
“pal.”

The humorous presentation made such an impact on people they
sent it to, that friends started e-mailing it to each other.
And the eventual upshot: the presentation made it into the
hands of the hotel’s senior managers, the businessmen got
properly compensated for their stress, and the presentation
ended up becoming a staple in the training program for an
entire hotel chain.

So the next time you feel the urge to staple someone’s tie
to their eyebrows or hurl a donut their way, take some
time to breathe deeply, chill out . . . and get funny.
=================================================================
2. Mike’s Fun at Work Tip

Nothing is more fun, nothing is more motivating, than success.
When employees see milestones being achieved, when success
can be clearly measured, employees in any line of work tend to be
more motivated.

So my challenge to you is this: How can you create a visible,
tangible “scorecard” that measures your success? Is there a way
to highlight your on-going, day-today accomplishments in a FUN
and visible way, so that everyone takes pride in seeing them
achieved?

Maybe it’s a matter of ringing a gong every time someone
compliments your staff on their customer service, or
creating a giant wall “thermometer” to measure your success, or
creating a wall of success that highlights people’s on-going
efforts. Just remember, this simple principle has proven to
be true time and time again: the more you can show people what
success looks like, and celebrate that success, the more fun work
becomes for everyone.
=================================================================
3. Quote of the Week

“It’s true that hard work never killed anybody, but I figure
why take the chance?” Ronald Reagan, 1987 Guardian interview
===============================================================
4. It’s a Wacky, Wacky World

A bit of “accidental humor” found lurking in doctor’s medical
reports:

“This patient stated she had been constipated most of her life,
until 1989 when she got a divorce.”

“She is numb from the toes down.”

“Discharge status: Alive, but without permission.”

“This patient refused an autopsy.”

“This patient was to have a bowel resection, instead he took
a job as stock broker.”

“Exam of genitalia revealed that he is circus sized.”

Happy Hump Day everyone! See you in two weeks!
================================================================
Copyright Michael Kerr, 2004

Back issues of the Hump Day Express can be
found at http://www.mikekerr.com

International speaker Michael Kerr, “The Workplace Energizer” is
the author of five books, including When Do You Let the Animals
Out? and You Can’t Be Serious! Putting Humor to Work. Michael
delivers keynote talks and workshops on humor in the workplace,
business creativity and public speaking skills.

mailto:mike@mikekerr.com
http://www.mikekerr.com
1-866-609-2640

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