Small Moments, Big Outcomes
How Leaders Create Cultures That Fuel Extraordinary Results
“Small Moments, Big Outcomes is a must-read book that is an absolute game-changer! Kerr has again knocked it out of the park with this insightful and practical guide for leaders.”
Natasha Purnell, Chief Culture Office, Park Insurance
Scroll down to preview the Table of Contents and to leave your own small moment that made a difference in your workplace!
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“Small Moments, Big Outcomes is one of the most impactful leadership books that I have read in a long time. Michael Kerr infuses his humor with many salient examples of how leadership is affected by our ability to interact with others and to look at life through the lens of others. I kept on highlighting story after story and had to catch my breath as I started to laugh, realizing that Michael could have been writing about me! This is a must-read for anyone serious about extending their leadership journey.” Elias Kanaris, Insight & Strategy Group
Packed with practical ideas based on real-world examples, Small Moments, Big Outcomes will help you lead with greater confidence and purpose. It’s about the small things you can do as a culture leader to intentionally build a more collaborative, compassionate, and inspiring workplace culture that works for everybody and fuels extraordinary results!
This book is for leaders at any level who want to lead with greater intention and confidence.
It’s for leaders who want to make a profound difference in their workplace and leave behind a lasting legacy.
More Rave Reviews for Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results:
“Small Moments, Big Outcomes proves that egos and ***holes don’t always win and that there is a better way to lead people and make them feel great about coming to work!” Mike Easton, President and CEO, Argus Industries
“A refreshing and entertaining read for all leaders to understand why culture is essential to corporate success, and how to achieve an aspirational culture by focusing on the ‘little things.’ As a culture leader at my organization, Small Moments, Big Outcomes will become a resource for me to revisit for years to come.” Tasha Bell, Corporate Culture Manager
“Small Moments, Big Outcomes reminded me of the importance of authenticity in leadership: Being transparent with your direct reports, not just about successes, but also about challenges and failures. It is through this honesty that trust is built, resilience is cultivated, and setbacks can be transformed into steppingstones toward greater success.” Lisa Stanley, APEGA
To invest in your success, hop on over to Amazon to order your print, Kindle or audio version of Small Moments, Big Outcomes
Check out the Table of Contents so you have a better idea of what’s in store for you in this idea-rich, action-jammed, inspiring, and fun book!
Table of Contents
4,000 Weeks
- Chapter 1: Embracing Your Role as a Culture Leader
- Are You Bossing or Leading?
- Why a Culture Leader?
- So, What Exactly Is Workplace Culture?
- Where Is Your Culture on the Mojo Scale?
- Create a Culture Where You Would Want to Work
- How to Be Intentional About Your Workplace Culture
- Chapter 2: Eight Essential Traits of Culture Leadership
- Making the Small Moments Count
- It’s about People, Not Stuff!
- Culture Leaders Channel Hope
- Culture Leaders Embrace a Growth Mindset
- Culture Leaders See the Entire Pie
- Inspiring Leaders Serve
- Inspiring Culture Leaders Are Accountable
- Culture Leaders Are Lifelong Learners
- Culture Leaders Are Exceptionally Self-Aware
- Intentional Leadership
- Chapter 3: Leading on Purpose
- Connecting to Your Big Picture Purpose
- What Do Your Employees Think Your Highest-Level Purpose Is?
- Connecting the Dots
- Connecting Employees to Customer Experience
- It’s Never Just About One Thing
- Chapter 4: Valuing Your Workplace Values
- Talk Is Cheap
- Translating Your Values
- Model Your Values Out Loud
- Treat Your Values as Lines in the Sand
- Getting Employees Onboard
- Chapter 5: Communication Is Everything:
- Creating Psychological Safety & a Sense of Belonging
- What Message Are Your Actions Sending?
- Set Communication Expectations
- Tell Your Story
- More Conversations, Fewer Meetings
- Giving Employees a Real Voice
- Encouraging Courageous Conversations
- It’s Really About the Small Moments
- Chapter 6: You’ve Got to Start Meeting Like This!
- Why Meetings Matter
- Getting the Basics Right
- Creating Psychological Safety in Your Meetings
- Starting Off on the Right Meeting Foot
- Ensuring Everyone Has a Voice
- What’s on the Agenda?
- Continuous Meeting Improvement
- Ending on a High Note
- Chapter 7: Fueling the Fire of Employee Engagement
- Money Isn’t Always Honey
- Demotivating Jobstacles
- Micromanaging Bosses
- The Six Ps of Powerful Employee Engagement
- How to Give Recognition
- Infusing Recognition into Your Culture
- Chapter 8: Leading with Laughter
- Why Put Humor to Work?
- Why Humor at Work Is No Joke!
- Not All Humor Is Created Equal
- Practicing Safe Humor at Work
- Touchpoints for Infusing Humor into Your Culture
- Rituals and Traditions
- Nurture Inclusive Humor
- From Micro-Moments to Deep Fun
Part Two: Leading Culture Challenges and Opportunities
Chapter 9: Creating a Culture of Innovation
Chapter 10: Leading for a Change
Chapter 11: Leading a Culture of Resiliency
Chapter 13: Leading a Hybrid Workplace Culture
Chapter 14: Hybrid Culture Leadership
4,000 Weeks and Counting
Appendix One: More Questions for an Inspiring Workplace Culture
Appendix Two: 16 Ways to Jump-Start a Culture Shift
To purchase now, click below to hop on over to Amazon!
Leave Your Example of a Small Moment That Made
a BIG Difference and Read The Entries Down Below!
Small Moments, BIG Outcomes
Shares from Real Humans, Like YOU!
In 1980 I was swimming at a US collage with aspirations of making the Canadian Olympic team.
America boycotted the games, but Canada at the time, still planned to attend.
I left school early and travelled to Edmonton – a town I had never been and knew virtually no one. I was billeted with a family I did not know and swimming for a new coach.
During one of the early training sessions, one of my new teammates and national Team member, whom I admired but never spoken to, and didn’t think he knew who I was, said “Steve, good to have you here”. At that moment I felt part of the team and my decision was validated.
I’ll never forget how I felt. Never regretted my decision to move to Edmonton and to be part of that team.
A young salesman 40 plus years ago (me!) attending an otherwise boring meeting at my first company (Kellogg’s) when Zig Ziglar took the stage and left me with an indelible philosophy that helped guide me through 40 plus years of business – you will get what you want in life faster by helping others get what they want. Transformative in both my business and personal lives!!
My first job out of college, I was an account manager for a small fulfillment company. I was managing the company’s largest account. My customer treated me very poorly. Rude, demeaning, very inappropriate. I spoke to the owner of our company about it. She picked up the phone on the spot, called the customer and demanded 1. An apology. 2. A new contact to work with or she would resign the business. I was extremely grateful and to this day use her as an example of what it means to truly care for your employees.
I was volunteering on a regular basis with an organization. Due to COVID, I had to bow-out for a couple of years. On my return, I was quite nervous about fitting back in. On entering, a new employee approached and asked if they could help me. The office manager looked over and said “No, that’s Bruce. He belongs here.” Such a small statement and so powerful. I will never forget that simple, off-the-cuff comment.
My boss always made a point of walking around the office every morning (there were about 40 employees in this office) and saying a very intentional “good morning” to everyone and thanking us for coming into work. It felt sincere, never contrived, and WOW did it make a huge impact on everyone’s morale.
I’ll never forget the time a colleague phoned me at home just to check in on me after I had gone on extended stress leave. They were the only employees who called me, and it meant so much to me.
This may sound trivial, but as a new immigrant I was impressed by how my boss was so careful to learn how to pronounce my name properly and then took time out in a meeting to make sure everyone learned the proper pronunciation as well. It made me feel respected and like I had chosen the right company.
Videos
Why Clients Book Michael
Some clients bring me into their events simply because they want to celebrate a great year, cap off a busy season, or recognize their amazing employees. Other clients work with me because they’ve lost their mojo, they’re wrestling with unprecedented change, or they need help forging a stronger and more inspiring culture.
Why Choose Between Content and Humor?
For more than 25 years I’ve embraced the mantra: “Why choose between content and humor when you can have both?” In this short video, I share what I think my job as a professional speaker is and how I will work with you to exceed your expectations.
Michael in Action
Why choose between content and fun when you can have both? For a sense of my presentation style, grab some popcorn and enjoy this sampler video of Michael in Action. Whether I’m delivering a full-day workshop to senior executives, or a keynote to an audience of 3,000+, I deliver relevant content in as memorable a way as possible so those inspiring ideas stick!
