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Creating a Service-First Culture Presentation, June 4, 20026

Creating a Service-First Culture Presentation, June 4, 20026

May 8, 2026

According to a Harvard study, 80% of businesses think they provide fantastic customer service, but only 8% of their customers agree!

OUCH! We need to talk!

Look, the ONLY reason your organization exists is to provide a service to someone. Given it’s your primary reason to exist and the number drive of success, you cannot afford to provide anything less than consistently stellar customer service!

In my Creating a Service-First Culture virtual presentation on Thursday, June 4, I’ll share ideas on how to building a service-first culture that provides consistently exceptional service:

I’ll be speaking about…

  • What an experience!! The difference between customer service and customer experience, why that difference matters, and how focusing on experience doesn’t just build better customer loyalty and engagement, it also create greater engagement for your employees
  • It’s an inside job: Why a service-first culture needs to start on the inside
  • STOP providing good customer service: Six essential service messages every company and every employee needs to embrace and live
  • Long term or loyal? The difference between truly loyal customers and merely long term customers
  • The power of “French fry” moments: Why anticipating customers’ needs is a hallmark characteristic of service-first companies
  • Going the extra….inch? Why extra inch moments are anything but small
  • Going beyond an inch: The word of mouth power of going the extra mile (or kilometer)
  • Flipping bad service on its head: How service screw-ups can create your most loyal customers
  • Can a pet frog really boost sales? The power of humor to connect and engage with customers
  • Following up and following through: Why these missed opportunities could be your secret weapon for creating more engaged customers

Here’s what you need to know:

  • Length: 60 minutes long, including time for Q & A afterwards
  • When is it again? Thursday, June 4, 20026 at 11:00 am MST/1:00 pm EST
  • What if I can’t make the live event?  We will miss you, but rest assured you will have access to the recording, so we’ve got you covered!
  • Location: From the comfort of your office, sofa, train ride, or…whereever you have internet!
  • Cost: $77 per attendee (I agree, that’s a steal!)
  • Are there discounts for group rates: YES! Register 5+ people and you’ll save 25% per participant! (email mike@mikekerr.com for details)
  • Are there even bigger group discounts? YES!!! register 20+ attendees and you’ll get 50% off! (email: mike@mikekerr.com for details)
  • Can you do a customized presentation for our team or company? YES! Let’s have a conversation!
  • Can you do a customized version in person for our team or company? YES! Let’s talk!
  • Are there door prizes? Only if you attend the live event!
  • Are the door prizes actual doors? No, no they are not! (The shipping costs are insane!)
  • Are there bonus resources?  Always! (Psst…there’s more if you show up at the live event)

And lastly, where do I sign up? Hop on over to Creating a Service-First Culture  to pay, then you’ll receive a separate email with an invite and link to the webinar.

If you have ANY other questions, or suggestions for topics you’d like to see in this presentation, or suggestions for other virtual presentation, please drop us a note at mike@mikekerr.com 

I look forward to seeing you there!

Michael Kerr is a Canadian Hall of Fame speaker, workshop trainer, executive coach and the author of nine books including, “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results” and “The Humor Advantage: Why Some Businesses are Laughing All the Way to the Bank.”

 

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Rave Reviews

“Your presentation was beyond excellent! You have the unique ability to both entertain and educate. It was the perfect mix of a serious business message, along with a very funny delivery.”
Dave Thompson, CFO & President, Sandvik Canada, Inc.
“Michael was brilliant! An incredible session that received a standing ovation. The content was a welcome and valuable divergence from typical educational sessions. If you need to leave your audience energized with great content, I highly recommend Michael Kerr!”
Dana Cooper, Executive Director, Orthotics Prosthetics Canada
“Michael held the full attention of our senior management team for a full 4-hour presentation! His management philosophy is a fantastic approach that I have encouraged my team to carry forward.”
Martine Rothblatt, Chairman & CEO, United Therapeutics
“It was evident, almost from the first word you spoke, that you would be one of the most memorable parts of the two days. Your high energy, fast-paced, powerful style had everyone on the edges of their seats. Beyond being incredibly entertaining, you gave the leaders pragmatic tools and ideas that are easily transferable to their jobs.”
Mark Breslaw, Human Resources Business Partner, Telus
“Michael’s Leading and Laughing During Turbulent Times was the best presentation I have seen in my 40 years in business.”
Rodney Meadows, Director East Alabama Home Medical
“That was one of the best virtual presentations I have been on and the best one since this pandemic! It was the highlight of my week and gave me a resurgence of positivity, motivation and energy.”
Natasha Purnell, Chief Culture Officer, Park Insurance
“Michael Kerr delivered an absolutely outstanding performance – virtually! His energy and humorous content had our event attendees wanting our company to book him again!”
Kylene Donaldson, Western Financial Group
“Michael Kerr’s humor, messages and energy was not lost at all in the virtual format and allowed us to continue an important tradition of having fun and being together. His messages on how to  build resiliency were delivered in an engaging way that really hit home!”
Brier Albano, Associate Registrar, Medicine Hat College
“With his high energy and animated presentation of over 90 minutes, he had everyone’s full attention!”
Jolaine Arsenault, Retail Market Analysis and Liaison Specialist, Co-op Atlantic
“Just wanted to say “WOW!” – that was awesome! We’ve had many speakers over the years, but none the likes of Michael Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“One of the most enjoyable keynote speakers we have worked with. Not only was it entertaining, it contained valuable lessons for our managers to take back to the office.”
Peter Panaritis, President, Brinks Canada Limited
“Many of the head office staff thought you were the best keynote speaker we’ve ever had! Thank-you for your invigorating and energizing keynote presentation.”
Tanya Dusyk, Territory Manager, Shell Canada
“Your dynamic and interactive presentation was the highlight of our conference. To this day, years later, we will often refer to the topics you enlightened and enriched our lives with!”
Steve Enns, Vice President and General Manager, TGS Harvard Management
“I wanted to share with you the amazing customer comments below. We’ve been employing various techniques that you described and I wanted you to know that your work makes a difference!”
Kevin Walsh, Chief Marketing & Sales Officer, Showdown Displays
“Yours was one of the most effective, enlightening, and entertaining presentations we’ve ever had at a conference (and we’ve had a lot!).”
Mario Bernardi, Executive Director, ClimateCare Co-operative
“You were by far the best rated speaker. Michael’s energy influenced my entire experience at the conference.”
Mary Anne Yurkiw, Food Matters Conference Chair
“YOU ROCK! Michael had everyone in stitches and offered amazing workplace food for thought.”
Janice Vilaca, Program Administrator, Co-operative Education, Wilfred Laurier University
“I’ve seen Michael four times – he’s amazing. You come away with knowledge on how to make your workplace better and you don’t even realize you were being taught because you are so busy being entertained.”
Michelle Kimura, Owner, MicAr Marketing
“Thanks to your suggestions, staff feel engaged and empowered to start creating an inspiring workplace. You have made a huge, positive impact in just 90 minutes!”
Paola Zurro, Senior Director, Real Property Branch
“Michael exceeded our expectations in every aspect. He was nothing short of the star of our event. By far, the best speaker we’ve ever had!”
Rod Smith, VP, Business Development, Century Vallen
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