Small Moments, Big Outcomes

How Leaders Create Cultures That Fuel Extraordinary Results

“Small Moments, Big Outcomes is a must-read book that is an absolute game-changer! Kerr has again knocked it out of the park with this insightful and practical guide for leaders.”
Natasha Purnell, Chief Culture Office, Park Insurance

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“Small Moments, Big Outcomes is one of the most impactful leadership books that I have read in a long time. Michael Kerr infuses his humor with many salient examples of how leadership is affected by our ability to interact with others and to look at life through the lens of others. I kept on highlighting story after story and had to catch my breath as I started to laugh, realizing that Michael could have been writing about me! This is a must-read for anyone serious about extending their leadership journey.” Elias Kanaris, Insight & Strategy Group

Packed with practical ideas based on real-world examples, Small Moments, Big Outcomes will help you lead with greater confidence and purpose. It’s about the small things you can do as a culture leader to intentionally build a more collaborative, compassionate, and inspiring workplace culture that works for everybody and fuels extraordinary results!

This book is for leaders at any level who want to lead with greater intention and confidence.

It’s for leaders who want to make a profound difference in their workplace and leave behind a lasting legacy.

More Rave Reviews for Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results:

“Small Moments, Big Outcomes proves that egos and ***holes don’t always win and that there is a better way to lead people and make them feel great about coming to work!” Mike Easton, President and CEO Argus Industries

“This book is a game changer! Not only will Michael have you rolling with laughter, but you will learn many things about the impact on workplace culture. Buy a box of this book and hand them out to your teams!” Paula, Amazon review

“There are many books on building an excellent company culture and improving engagement, and most are the same. This book is different and worth the read. It has fundamentals that are nice to be reminded about but also practical, grounded ideas and tips that you can put into practice quickly and easily.” Amazon verified review

“A refreshing and entertaining read for all leaders to understand why culture is essential to corporate success, and how to achieve an aspirational culture by focusing on the ‘little things.’ As a culture leader at my organization, this book will become a resource for me to revisit for years to come.” Tasha Bell, Corporate Culture Manager

“Small Moments, Big Outcomes reminded me of the importance of authenticity in leadership: Being transparent with your direct reports, not just about successes, but also about challenges and failures. It is through this honesty that trust is built, resilience is cultivated, and setbacks can be transformed into steppingstones toward greater success.” Lisa Stanley, APEGA

To purchase now, click below to hop on over to Amazon!

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Check out the Table of Contents so you have a better idea of what’s in store for you in this idea-rich, action-jammed, inspiring, and fun book!

4,000 Weeks

Chapter 1: Embracing Your Role as a Culture Leader
- Are You Bossing or Leading?
- Why a Culture Leader?
- So, What Exactly Is Workplace Culture?
- Where Is Your Culture on the Mojo Scale?
- Create a Culture Where You Would Want to Work
- How to Be Intentional About Your Workplace Culture
Chapter 2: Eight Essential Traits of Culture Leadership
- Making the Small Moments Count
- It’s about People, Not Stuff!
- Culture Leaders Channel Hope
- Culture Leaders Embrace a Growth Mindset
- Culture Leaders See the Entire Pie
- Inspiring Leaders Serve
- Inspiring Culture Leaders Are Accountable
- Culture Leaders Are Lifelong Learners
- Culture Leaders Are Exceptionally Self-Aware
- Intentional Leadership
Chapter 3: Leading on Purpose
- Connecting to Your Big Picture Purpose
- What Do Your Employees Think Your Highest-Level Purpose Is?
- Connecting the Dots
- Connecting Employees to Customer Experience
- It’s Never Just About One Thing
Chapter 4: Valuing Your Workplace Values
- Talk Is Cheap
- Translating Your Values
- Model Your Values Out Loud
- Treat Your Values as Lines in the Sand
- Getting Employees Onboard
Chapter 5: Communication Is Everything:
- Creating Psychological Safety & a Sense of Belonging
- What Message Are Your Actions Sending?
- Set Communication Expectations
- Tell Your Story
- More Conversations, Fewer Meetings
- Giving Employees a Real Voice
- Encouraging Courageous Conversations
- It’s Really About the Small Moments
Chapter 6: You’ve Got to Start Meeting Like This!
- Why Meetings Matter
- Getting the Basics Right
- Creating Psychological Safety in Your Meetings
- Starting Off on the Right Meeting Foot
- Ensuring Everyone Has a Voice
- What’s on the Agenda?
- Continuous Meeting Improvement
- Ending on a High Note
Chapter 7: Fueling the Fire of Employee Engagement
- Money Isn’t Always Honey
- Demotivating Jobstacles
- Micromanaging Bosses
- The Six Ps of Powerful Employee Engagement
- How to Give Recognition
- Infusing Recognition into Your Culture
Chapter 8: Leading with Laughter
- Why Put Humor to Work?
- Why Humor at Work Is No Joke!
- Not All Humor Is Created Equal
- Practicing Safe Humor at Work
- Touchpoints for Infusing Humor into Your Culture
- Rituals and Traditions
- Nurture Inclusive Humor
- From Micro-Moments to Deep Fun

Part Two: Leading Culture Challenges and Opportunities

Chapter 9: Creating a Culture of Innovation

Chapter 10: Leading for a Change

Chapter 11: Leading a Culture of Resiliency

Chapter 13: Leading a Hybrid Workplace Culture

Chapter 14: Hybrid Culture Leadership

4,000 Weeks and Counting

Appendix One: More Questions for an Inspiring Workplace Culture

Appendix Two: 16 Ways to Jump-Start a Culture Shift

To purchase now, click below to hop on over to Amazon!

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Why Clients Book Michael

Some clients bring me into their events simply because they want to celebrate a great year, cap off a busy season, or recognize their amazing employees. Other clients work with me because they’ve lost their mojo, they’re wrestling with unprecedented change, or they need help forging a stronger and more inspiring culture.

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Why Choose Between Content and Humor?

For more than 25 years I’ve embraced the mantra: “Why choose between content and humor when you can have both?” In this short video, I share what I think my job as a professional speaker is and how I will work with you to exceed your expectations.

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Michael in Action

Why choose between content and fun when you can have both? For a sense of my presentation style, grab some popcorn and enjoy this sampler video of Michael in Action. Whether I’m delivering a full-day workshop to senior executives, or a keynote to an audience of 3,000+, I deliver relevant content in as memorable a way as possible so those inspiring ideas stick!

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Rave Reviews

“Your presentation was beyond excellent! You have the unique ability to both entertain and educate. It was the perfect mix of a serious business message, along with a very funny delivery.”

Dave Thompson, CFO & President, Sandvik Canada, Inc.

“Michael was brilliant! An incredible session that received a standing ovation. The content was a welcome and valuable divergence from typical educational sessions. If you need to leave your audience energized with great content, I highly recommend Michael Kerr!”

Dana Cooper, Executive Director, Orthotics Prosthetics Canada

“Michael held the full attention of our senior management team for a full 4-hour presentation! His management philosophy is a fantastic approach that I have encouraged my team to carry forward.”

Martine Rothblatt, Chairman & CEO, United Therapeutics

“It was evident, almost from the first word you spoke, that you would be one of the most memorable parts of the two days. Your high energy, fast-paced, powerful style had everyone on the edges of their seats. Beyond being incredibly entertaining, you gave the leaders pragmatic tools and ideas that are easily transferable to their jobs.”

Mark Breslaw, Human Resources Business Partner, Telus

“Michael’s Leading and Laughing During Turbulent Times was the best presentation I have seen in my 40 years in business.”

Rodney Meadows, Director East Alabama Home Medical

“That was one of the best virtual presentations I have been on and the best one since this pandemic! It was the highlight of my week and gave me a resurgence of positivity, motivation and energy.”

Natasha Purnell, Chief Culture Officer, Park Insurance

“Michael Kerr delivered an absolutely outstanding performance – virtually! His energy and humorous content had our event attendees wanting our company to book him again!”

Kylene Donaldson, Western Financial Group

“Michael Kerr’s humor, messages and energy was not lost at all in the virtual format and allowed us to continue an important tradition of having fun and being together. His messages on how to build resiliency were delivered in an engaging way that really hit home!”

Brier Albano, Associate Registrar, Medicine Hat College

“With his high energy and animated presentation of over 90 minutes, he had everyone’s full attention!”

Jolaine Arsenault, Retail Market Analysis and Liaison Specialist, Co-op Atlantic

“Just wanted to say “WOW!” – that was awesome! We’ve had many speakers over the years, but none the likes of Michael Kerr.”

Richard Dansereau, President, NAPA Autopro BDG

“One of the most enjoyable keynote speakers we have worked with. Not only was it entertaining, it contained valuable lessons for our managers to take back to the office.”

Peter Panaritis, President, Brinks Canada Limited

“Many of the head office staff thought you were the best keynote speaker we’ve ever had! Thank-you for your invigorating and energizing keynote presentation.”

Tanya Dusyk, Territory Manager, Shell Canada

“Your dynamic and interactive presentation was the highlight of our conference. To this day, years later, we will often refer to the topics you enlightened and enriched our lives with!”

Steve Enns, Vice President and General Manager, TGS Harvard Management

“I wanted to share with you the amazing customer comments below. We’ve been employing various techniques that you described and I wanted you to know that your work makes a difference!”

Kevin Walsh, Chief Marketing & Sales Officer, Showdown Displays

“Yours was one of the most effective, enlightening, and entertaining presentations we’ve ever had at a conference (and we’ve had a lot!).”

Mario Bernardi, Executive Director, ClimateCare Co-operative

“You were by far the best rated speaker. Michael’s energy influenced my entire experience at the conference.”

Mary Anne Yurkiw, Food Matters Conference Chair

“YOU ROCK! Michael had everyone in stitches and offered amazing workplace food for thought.”

Janice Vilaca, Program Administrator, Co-operative Education, Wilfred Laurier University

“I’ve seen Michael four times – he’s amazing. You come away with knowledge on how to make your workplace better and you don’t even realize you were being taught because you are so busy being entertained.”

Michelle Kimura, Owner, MicAr Marketing

“Thanks to your suggestions, staff feel engaged and empowered to start creating an inspiring workplace. You have made a huge, positive impact in just 90 minutes!”

Paola Zurro, Senior Director, Real Property Branch

“Michael exceeded our expectations in every aspect. He was nothing short of the star of our event. By far, the best speaker we’ve ever had!”

Rod Smith, VP, Business Development, Century Vallen

Michael Kerr