Blogs
Listed as one of the Top-30 Workplace Blogs in the world!
Customer Service With a Laugh: Great Service is All About Attitude and Making a Connection
Exceptional customer service is often about building relationship, building trust, making a real human connection, and playing the role of the "Director of First Impressions." Memorable customer experiences happen when your employees bring their passion,...
The Importance of Giving New Employees a Voice!
There are a host of reasons why young, new, or inexperienced employees don't speak up. And when new employees don't speak up, you potentially miss out on some incredibly innovative ideas, you run the risk of actively disengaging new employees, and even...
Four Keys to More Intentional Leadership
Leading with intention I like the term "intentional leadership" because I honestly believe that first and foremost leadership is about a mindset. It's about a person's attitude and willingness to step up and lead. Leadership starts when a person simply makes the...
Does Everyone On Your Team And In Your Company Know Your Top Workplace Priorities?
A sense of purpose at work and a sense of progress at work are two of the top motivational influences that drive performance. Without a sense of purpose, employees report feeling more disengaged, more stressed out, less happy, and less focused at work. And anyone...
How to Keep Your Hamsters Happy and Well-Rested
Do you have trouble shutting down the hamster wheel? According to a study in the Journal of Applied Psychology, the less you detach psychologically during your off hours, the higher your emotional exhaustion in twelve months’ time. Translation: You’ll have a very cranky hamster with little desire to keep the wheel moving!
Sports psychologist Jim Loehr found that the single, key difference between elite tennis players and less successful players was not so much what they were doing on the court – it was what they were doing between points. Those players that could calm their nerves and regain focus between points tended to win more often. The same can easily be said for working effectively and productively at work – whether it’s taking rejuvenating breaks during the workday or shutting completely off during your off hours.
Videos
Why Clients Book Michael
Some clients bring me into their events simply because they want to celebrate a great year, cap off a busy season, or recognize their amazing employees. Other clients work with me because they’ve lost their mojo, they’re wrestling with unprecedented change, or they need help forging a stronger and more inspiring culture.
Why Choose Between Content and Humor?
For more than 25 years I’ve embraced the mantra: “Why choose between content and humor when you can have both?” In this short video, I share what I think my job as a professional speaker is and how I will work with you to exceed your expectations.
Michael in Action
Why choose between content and fun when you can have both? For a sense of my presentation style, grab some popcorn and enjoy this sampler video of Michael in Action. Whether I’m delivering a full-day workshop to senior executives, or a keynote to an audience of 3,000+, I deliver relevant content in as memorable a way as possible so those inspiring ideas stick!
BOOKS
The Humor Advantage
Why Some Businesses Are Laughing All the Way to the Bank
The Humor Advantage is packed with ideas on how you can create a more innovative, collaborative, service-driven culture that drives outrageous results! It delivers a firehose of information that will turn your culture upside down (in a good way!).
The Jerk-Free Workplace
How You Can Take the Lead to Create a Happier, More Inspiring Workplace
This isn’t just about giving jerky work behaviors the boot. The Jerk-Free Workplace offers up an inspiring roadmap on how to take the lead when you’re not the boss – although you’ll definitely want your boss to read it, too. If you want to work in a happier, more inspiring workplace, this is the book for you!
Small Moments, Big Outcomes
How Leaders Create Cultures That Fuel Extraordinary Results
It’s about the small things you can do as a culture leader to intentionally build a more collaborative, compassionate, and inspiring workplace culture. Packed with practical ideas based on real world examples, Small Moments, Big Outcomes will help you lead with greater confidence and purpose.
