I admit it. I’m not always the best role model when it comes to following up with clients the way I should. In fact, I’ve thought about starting up a support group, so I could stand up and bare my soul: “I’m Mike. And I’m a lousy follower-upper.” Yet I know how critical it is – there are studies galore showing that it’s far easier and less expensive to get repeat business that to find brand new clients. And when you follow up with clients they feel valued and appreciated, and you’re more likely to get referrals.
Here are some off-the-beaten-path, fun ways to follow up with your clients:
2017. Michael Kerr is an international Hall of Fame business speaker and the author of The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank.
“Just wanted to say “WOW!” Our group has had many speakers over the years, but none the likes of Mike Kerr.”
Richard Dansereau, President, NAPA Autopro BDG
“Michael Kerr is one of the best speakers I have seen. I highly recommend him!”
Veronica D. Bouvier, Executive Vice President and Chief Financial Officer, Aspen Properties Ltd.
“Mike held the full attention of our senior management team for a full FOUR hour
presentation – no small accomplishment!”
Martine Rothblatt, CEO, United Therapeutics
“Our participants rated you as the speaker with the highest quality and relevance.”
Lana J. Larocque, Alberta Human Resources