When I encourage people to be inspiring leaders, to be more intentional about being an inspiring leader, I am not knocking managers. You need good managers. Managers play a critical role in any successful company, and learning great management skills is absolutely critical. But there is an important difference between being a manager and being…
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Traditions and rituals are hugely important when it comes to creating a rocking workplace culture. Rituals and traditions help define and shape the DNA of our culture. They create a shared sense of history, give everyone something to look forward to, and something to reminisce about. They can help boost morale and take away a…
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I think this is a fabulous idea that’s truly a win/win for your community and for your company: Bring local artists in to add some fun, creativity, and inspiration into your workplace. There’s no shortage of things you could try or artists that you could tap on the shoulder who would love the support and…
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I can’t believe I was asked the question – “Isn’t it my bosses job to make me happy?” And it wasn’t the first time! How can anyone over the age of 12 think that someone else should be responsible for their own happiness or motivation on the job? Of course, your boss has a HUGE…
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It’s hard to build a rocking great, inspiring, fun workplace culture if you don’t have colleagues who “play nice.” I often write about the need for everyone to be a “good neighbor” with their coworkers at work, and so much of that starts with just being considerate, thinking about your attitude, and practicing simple workplace…
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Have you ever played customer service roulette? We’ve all done it. Watch my video below for one tip on how you can lower the odds and stop gambling with success in your business! Remember, you’re only as good as your weakest customer service link, so you absolutely need to make sure your customer service is…
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