How Leaders Create a Strong Communication Culture at Work

May 12, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

As I write in my book, Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results, when it comes to workplace culture, communication everything and everything is communication. Communication is so critical, in fact, that my latest Five Minutes With guest, communications expert Lauren Sergy, suggests leaders need to create a communication culture.…

Creating a Service-First Culture Virtual Presentation, June 4, 2026

May 8, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

According to a Harvard study, 80% of businesses think they provide fantastic customer service, but only 8% of their customers agree! OUCH! We need to talk! Look, the ONLY reason your organization exists is to provide a service to someone. Given it’s your primary reason to exist and the number drive of success, you cannot afford…

Humor and Leadership: How Leaders Use Levity and Laughter to Build High-Performance Workplace Cultures

May 4, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

Leading With Laughter The former CEO and founder of Spanx, Sara Blakely, regularly highlighted her mistakes during their company-wide “Oops Meetings.” She shared her oops through humor-filled stories, always culminating with her dancing to a song that was evocative of the mistake she’d made, while inviting employees to dance and cheer her on for…

Leadership Check-In Questions to Improve Employee Engagement and Workplace Culture

Apr 28, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

A Smorgasbord of Check-In Conversation Questions The following questions are taken from my latest book, “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.” But before I get to the check in questions, I want to remind you why check-in conversations are so valuable. An Ernst and Young study found 40%…

How You Can Defuse Conflict at Work

Apr 27, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

Conflicts at work happen. All the time. Most workplace conflicts are based not on what we say, but how we say things at work. When conflicts at work inevitably arise, what can you do to defuse them? I sat down with Ramsey Bergeron for a “Five Minutes With…” interview where Ramsey shared a simple “Just…

A Sense of Belonging at Work: Lessons from the TV show “The West Wing”

Apr 26, 2026 | HUMOR AT WORK, Humor in the Workplace Blog

Why belonging at work matters For employees to admit their mistakes, or speak up freely about anything, they need to feel a sense of belonging, to feel psychologically safe enough to speak up. A sense of belonging is critical when it comes to building a workplace culture that works for everyone. A study by…

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Michael Kerr

How Leaders Create a Strong Communication Culture at Work

Creating a Service-First Culture Virtual Presentation, June 4, 2026

Humor and Leadership: How Leaders Use Levity and Laughter to Build High-Performance Workplace Cultures

Leadership Check-In Questions to Improve Employee Engagement and Workplace Culture

How You Can Defuse Conflict at Work

A Sense of Belonging at Work: Lessons from the TV show “The West Wing”

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