Leaders ask me all the time, “What does it take to motivate my employees? Do you have some tips, some tricks on how to keep employees motivated?” On this topic, I think most leaders, and most organizations, get it wrong. You don’t need to start motivating your employees. You need to stop demotivating them. You…
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Are You Dancing Your Way Through Your Workday? I don’t care what you do for a living, there are always ways to make your work more fun! There is always a way to bring your enthusiasm, personality, and humor to anything you do. There’s always a way to brighten someone else’s day, whether it’s your…
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Well, does it? Does your customer communication ROCK? Is it memorable, high-energy, appreciative and fun? If I’ve said it once, I’ve said it 76 and three quarters times: If you want to stand out from the herd to be heard with your customer service and your communication then speak human! Avoid the soul-sucking, impersonal “drone-tone” of corporate speak! Avoid “deja moo” (the feeling you’ve heard this bull before) and embrace “deja-new”whenever you have the opportunity to connect with a customer (or colleague!).
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We talk about “red flags” in life – indicators/warning signs that things are about to go sideways in a baaaaaaaad way. But what about “green flags” – signs or indicators that things are going well or unfolding in the right way?
I recently came upon an article in Forbes called, “7 Key Indicators of a Great Workplace”. Sure, these seven indicators may not all work as a “green flag” concept, but if you’re going to be more intentional about your workplace culture or change your workplace culture or value your workplace culture, you need something to measure progress against! You need to identify the key elements – the key metrics – that you can track and can objectively say:
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Are you training your front line employees to be more than just ambassadors for your company? As “directors of first impressions” they might also be playing the role of ambassador for your city, province, state or country!
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Most leaders understand that their workplace culture is a key driver of success. Or at least, most leaders say that they understand that workplace culture is a key driver of success. But there’s a Grand Canyon-sized gap between knowing and doing when it comes to building a great culture. Great workplace cultures don’t just happen…
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