Anticipating your customers’ needs is one of the most important things you can do to build trust and truly rock it with your customer service! Anticipating your customers’ questions, challenges and needs shows you are treating them like a partner. Anticipating your customers’ needs demonstrates thoughtfulness and attention to detail. Here is a simple example…
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Humor in the workplace isn’t just a “nice” thing to have. It’s not an optional perk in my books. Humor in the workplace truly is, I believe, one of the most undervalued, underappreciated and under-utilized resources that can make any workplace culture more healthier, happier, collaborative, and more innovative. Here are 30 reasons your workplace…
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If you want to create a happier, more resilient workplace then you need to relentlessly champion, celebrate and focus on the wins. A study of Olympic athletes shows this isn’t always easy to do – but to develop a growth mindset in your workplace culture, you need to focus on the wins and the gains,…
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Since the release of my latest book, The Jerk-Free Workplace: How You Can Take the Lead to Create a Happier, More Inspiring Workplace, the #1 question I have been asked is this: Is a jerk-free workplace realistic? Is it even possible? Of course it is! And given the enormous toll and costs associated with work…
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A simple but really effective way to add more humor and up the fun factor in any workplace is to create some fun or even funny employee recognition awards – some awards could be just plain fun and silly, while other fun employee awards can also help you encourage more of the attitudes and behaviors…
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Here’s a simple idea, inspired by the theater improv troop Improv Everywhere, to add more positivity and spread some happiness in your workplace. A Simple Idea to Create a Happier Workplace The improv group Improv Everywhere did a very cool thing. In New York City, they set up a lectern with a loudspeaker where they…
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