AFA JCDecaux is the largest outdoor advertising company in the world, with offices in more than 59 countries. A huge success by many measures, the company had nevertheless lost its mojo a few years ago. When I met with CEO Kim Axelson in his Copenhagen, Denmark boardroom, the first thing I noticed was the welcoming…
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As artificial intelligence continues to grow, and as more and more people and companies leverage the power of tools such as ChatGPT to generate content, I think it’s going to become more important than ever to embrace our humanity, creativity and yes, our humor, if we want to connect with our audiences and customers and…
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There is a mountain of research that suggests that the most important thing you can do to engage your employees is to STOP de-motivating them! In other words, it’s not so much the things you do that motivate employees (if you hired and trained them well, they should already be highly motivated) it’s the things…
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The goal of The Jerk-Free Workplace is to offer concrete suggestions on how anyone, regardless of their position, can be a leader. The more everyone steps up, even just a little, takes more personal responsibility and accountability for their attitude and actions, and embraces being more of a leader at work, the more successful you,…
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A few years ago, the World Health Organization officially recognized the phenomenon of workplace burnout as a serious health concern. This recognition of workplace burnout has helped shift the conversation away from putting the entire onus on the individual to “fix themselves” and instead put the focus for solving workplace burnout where it most often…
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I was completely delighted by an automated email response I recently received after placing an order for deodorant. Yes, a simple ten-dollar purchase for an everyday product resulted in me telling thousands of people about my experience with this company! Why? Because their email autoresponder was SO funny! The personalized email, with the subject line…
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