I had such a great customer service experience last week at Summerhill Pyramid Winery in Kelowna, B.C. that I had to let you know about it – an experience that demonstrates, once again, that it’s the small things that make a difference, for customers and for your business.
READ MOREStudy after study has found that social support is key when it comes to fighting stress and staying happy. And there’s a chicken and egg relationship when it comes to the role of humor: Sharing a positive sense of humor helps make you more approachable and likeable, which helps you build and maintain a thriving…
READ MOREIt’s great being back at the old office after attending the International Group for Humor Studies conference in Utrecht, Netherlands, followed by hiking, caving, wining and dining in Slovenia, Croatia and Venice. There was always something surprising to discover around every corner, which got me thinking about some of the fun ways we were surprised…
READ MOREFrom the archives, here are a few fun at work ideas that lend themselves nicely to the quieter pace (for most of you) of summer: 1. Hold a family open house. Not just a barbecue or social event, but something that allows family members to see the inner workings of your workplace. The family…
READ MOREIt might seem crazy what I’m about to say, but a study reported in the Harvard Business Review conducted by Shawn Achor (author of “The Happiness Advantage”) found that engaging in one brief positive exercise a day for three weeks can have a lasting impact on employees’ levels of happiness – yes, even tax managers…
READ MOREJune is official Effective Communication month. And as I often point out, when it comes to communication, it’s not just what you say, it’s how you say things that matter. But what about when you say things? Are you considering when the most effective time is to communicate an important message to your boss, colleagues,…
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