Alberta-based Rogers Insurance has an official “Director of Humor” to help ensure “there is a regular dose of humor in the office.” Employees must apply for the four month term position by submitting a humor plan of attack (as opposed to a humorous plan of attack, which brings to mind a Monty Pythonesque skit involving…
READ MOREJob descriptions are rapidly becoming so yesterday. More and more organizations are eschewing formal job descriptions, opting instead for, well, nothing. Companies that shun job descriptions tend to be highly innovative and they believe that job descriptions pigeonhole people into a box. Some feel job descriptions are a subtle way of telling people what they…
READ MORELast week I had a chance to sit down with a couple of real dirt bags and tour the office of the construction company DIRTT Environmental Solutions, based in Calgary, Alberta. DIRTT has been recognized as one of the top-50 managed companies in Canada, and yes, employees are affectionately known as “DIRTTbags”. The energy in…
READ MORENatalie Wood once observed, “The only time you can change a man is when he is a baby.” If there’s even a morsel of truth in her comment, then imagine how difficult it must be to change the culture in a workplace. Many people feel that changing a workplace culture is akin to corralling a…
READ MOREOctober 16 is official “Boss’s Day,” which I’ve discovered (courtesy of my wife) does NOT mean that I get to boss everyone around for one day. It’s of course to honor and celebrate the great work of bosses everywhere. It’s worth reflecting on the fact that being the Big Cheese is often a thankless, and…
READ MOREI don’t care what you do for a living, you are in the customer service business. Here are nine ideas on how to stand out from the herd with your service (and even if you aren’t running a store or hotel, everyone of the underlying principles apply to all of us): 1. Offer an…
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