The Power of Daily Team Huddles to Build Workplace Culture
I am a huge fan of daily team huddles – not to be confused with team cuddles, which one audience member thought I said! Every one of my clients who has stuck to daily huddles has raved about the impact they have had on their workplace culture. Daily huddles serve as a...
What Does it Mean to be Loyal at Work? Loyal to Who? And Loyal to What?
Loyalty at work – but to who or what? I had a beautiful dog named Eeyore years ago. Eeyore was half black Labrador retriever, half Bernese mountain, and half stubborn (there’s a reason he was named Eeyore), but he was the most loyal dog you could imagine....How Leaders Create a Strong Communication Culture at Work
As I write in my book, Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results, when it comes to workplace culture, communication everything and everything is communication. Communication is so critical, in fact, that my latest Five...
Creating a Service-First Culture Virtual Presentation Recording
The recording of my customer service webinar is now available – for details read on, OR to hop on over to the payment page ($77 for individual registrations up to five participants, great costs savings for 5+ participants, reach out to mike@mikekerr.com for...
Humor and Leadership: How Leaders Use Levity and Laughter to Build High-Performance Workplace Cultures
Leading With Laughter The former CEO and founder of Spanx, Sara Blakely, regularly highlighted her mistakes during their company-wide “Oops Meetings.” She shared her oops through humor-filled stories, always culminating with her dancing to a song...
Leadership Check-In Questions to Improve Employee Engagement and Workplace Culture
A Smorgasbord of Check-In Conversation Questions The following questions are taken from my latest book, “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.” But before I get to the check in questions, I want...
How You Can Defuse Conflict at Work
Conflicts at work happen. All the time. Most workplace conflicts are based not on what we say, but how we say things at work. When conflicts at work inevitably arise, what can you do to defuse them? I sat down with Ramsey Bergeron for a “Five Minutes...
A Sense of Belonging at Work: Lessons from the TV show “The West Wing”
Why belonging at work matters For employees to admit their mistakes, or speak up freely about anything, they need to feel a sense of belonging, to feel psychologically safe enough to speak up. A sense of belonging is critical when it comes to building a...


