Creating a Service-First Culture Presentation, June 4, 2026
According to a Harvard study, 80% of businesses think they provide fantastic customer service, but only 8% of their customers agree! OUCH! We need to talk! Look, the ONLY reason your organization exists is to provide a service to someone. Given it’s your primary...
Humor and Leadership: How Leaders Use Levity and Laughter to Build High-Performance Workplace Cultures
Leading With Laughter The former CEO and founder of Spanx, Sara Blakely, regularly highlighted her mistakes during their company-wide “Oops Meetings.” She shared her oops through humor-filled stories, always culminating with her dancing to a song...
Leadership Check-In Questions to Improve Employee Engagement and Workplace Culture
A Smorgasbord of Check-In Conversation Questions The following questions are taken from my latest book, “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.” But before I get to the check in questions, I want...
How You Can Defuse Conflict at Work
Conflicts at work happen. All the time. Most workplace conflicts are based not on what we say, but how we say things at work. When conflicts at work inevitably arise, what can you do to defuse them? I sat down with Ramsey Bergeron for a “Five Minutes...
A Sense of Belonging at Work: Lessons from the TV show “The West Wing”
Why belonging at work matters For employees to admit their mistakes, or speak up freely about anything, they need to feel a sense of belonging, to feel psychologically safe enough to speak up. A sense of belonging is critical when it comes to building a...
10 Fun Ways to Recognize and Appreciate Your Employees
The Power of Creating a High-Recognition Culture As I write in my pine-scented books Small Moments, Big Outcomes and The Humor Advantage, high-performing teams and workplace cultures are fueled by employee appreciation and recognition, and workplaces that have...
Building a More Collaborative, Agile, and Creative Team
Hall of Fame keynote speaker Michael Kerr (that’s me below!) sits down for a fast-paced and fun conversation with improv and uncertainty expert Jennifer Spear about how the principles of improv can be applied to workplace teams to help them work more...
Why You Need to Model Your Values Out Loud
When it Comes to Values Actions Really Do Speak Louder Than Words The legendary founder of McDonald’s, Ray Kroc, was famous for walking up and down the street outside of a franchise to pick up the trash from the gutters. The world-famous rugby team, the New...


