What Are You Meeting For? Creative, Focused Workplace Meetings
Single-focus meetings can be an effective way to dive deeper into an issue. When you have one central purpose, theme or goal tied to a meeting, chances are you’ll have a more effective meeting and achieve better results. Too often teams try to cram too many...
What Stops Employees From Speaking Up…and What Helps Employees Speak Up
A few weeks ago in my weekly e-zine Inspiring Workplaces I raised the issue of employees not speaking up in their workplaces. I was flooded with responses from subscribers adding to the list of reasons employees don’t feel comfortable speaking up to their senior...
Customer Service: Would You Like a Side of Empathy With That?
Do your employees understand the importance of expressing empathy to your customers when required? My wife and I just returned from a speaking trip in another country. The trip turned into an epic adventure involving delayed flights, missed connections, missing...
Employees’ Families are Part of Your Support Team
We recently celebrated Family Day in my home province of Alberta. The holiday is intended as a day for people to spend time with their family, which reminded me of the role families play in businesses. Inspiring workplaces recognize that families matter and that the...
Miles of Smiles Creates an Inspiring Workplace
Barry Williams likes to mix a lot of humor into his workplaces. As the former manager of Barney’s Motel in Brandon, Manitoba, he created a fly bounty to get people laughing over flies in the motel rooms, added hilarious slogans to his highway sign, and...


