Creating French Fry Moments at Work
Google has a phrase they use in their company, “French fry moments,” which they use to convey the concept of anticipating employees’ needs. The phrase and the concept came about after an executive saw a scene on the sitcom 30 Rock, wherein one of the...The Search for Happiness at Work
Last weekend my wife and I watched the charming comedy Hector and the Search for Happiness. Hector is a not terribly happy psychiatrist who undertakes a global search to uncover what truly makes people happy. Here are a few of the things he discovers along the way,...Be Thankful for your Competition!
I’m a huge fan of the book Tribal Leadership, by David Logan, John King and Halee Fischer-Wright. The book walks readers through five stages of leadership that reflect different mindsets about work, life, and leadership. At a stage five level of leadership and...Employee Motivation Begins By Not Driving Your Employees Nuts!
Most companies get it wrong when it comes to employee motivation. Rather than worrying about what it takes to motivate employees, they need to STOP demotivating them! Most people, after all, are naturally motivated to do their best at work and contribute their ideas...Some Surprising Benefits of Humor and Laughter at Work
There are dozens of benefits of adding more humor into your workplace, many of them quite obvious. Here are some surprising benefits of humor and laughter that may be a bit unexpected: 1. Laughter helps jog your memory. So the next time you’ve lost your car...The Power of Pride at Work
Hills Pet Nutrition is lauded for its inspiring culture, driven largely by its ability to leverage the pride employees have in their company. Pride, as I often talk about, is an incredibly powerful motivational trigger. What great workplaces like Hills does so well is...Inspiring Customer Service Ideas
Customer service is everything, and everything is customer service. It’s potentially your number one competitive advantage, and in a changing world full of uncertainties, it’s one of the few things you can actually control! Here are a few random inspiring...In Praise of Workplace Praise
I know, I know…I’ve said it hundreds of times before, but I’m going to keep saying it because it’s just too darn important – work matters! It’s why you’re getting a paycheck! But work isn’t, hopefully, just about the...


