Your workplace culture is your #1 competitive advantage! Culture impacts every aspect of your organization. Workplace culture often matters more than strategy, culture affects how you deliver you customers service, culture affects your brand, and culture is the #1 reason good employees will either join you…or leave you for green pastures! Why Your Workplace Culture…
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It’s not easy dealing with those negative, fun-sucking employees who never want to participate in any fun activities or who squash anyone’s efforts to do something a little different or bring an element of fun into the workplace. Having once worked in a soul-sucking, fun-sucking organization, I feel your pain! Here are 3 simple tips…
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There’s a difference between being a manager and being a leader, and there’s a difference between being an employee and being a leader. Based on hundreds of interviews and years of research, here are what I think are the 6 most important mindsets any front line leader needs to embrace. It’s about leading front the…
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How do you stay motivated and how do you keep your employees motivated when fatigue and frustration sets in as you near the finish line of a major project or change initiative? We all know the last mile/kilometer can be the most challenging and the longest! Here are five tips to keep you and your…
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Exceptional customer service is often about building relationship, building trust, making a real human connection, and playing the role of the “Director of First Impressions.” Memorable customer experiences happen when your employees bring their passion, personality and yes, their sense of humor along for the ride with every customer service interaction. Watch the video below…
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There are a host of reasons why young, new, or inexperienced employees don’t speak up. And when new employees don’t speak up, you potentially miss out on some incredibly innovative ideas, you run the risk of actively disengaging new employees, and even worse, creating a situation where you are putting them, or other employees’ in…
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