To Create a Happier, More Successful Workplace – Stop Demotivating Your Employees!
Leaders ask me all the time, “What does it take to motivate my employees? Do you have some tips, some tricks on how to keep employees motivated?” On this topic, I think most leaders, and most organizations, get it wrong. You don’t need to start...
Choose Humor
Are You Dancing Your Way Through Your Workday? I don’t care what you do for a living, there are always ways to make your work more fun! There is always a way to bring your enthusiasm, personality, and humor to anything you do. There’s always a way to...
Does Your Customer Communication ROCK?
Well, does it? Does your customer communication ROCK? Is it memorable, high-energy, appreciative and fun? If I’ve said it once, I’ve said it 76 and three quarters times: If you want to stand out from the herd to be heard with your customer service and your...
Green Flags for a Rocking Workplace Culture
We talk about “red flags” in life – indicators/warning signs that things are about to go sideways in a baaaaaaaad way. But what about “green flags” – signs or indicators that things are going well or unfolding in the right way? I...
Customer Service Ambassadors for More Than Your Company
Rocking Workplace Cultures Don’t Happen By Accident!
Most leaders understand that their workplace culture is a key driver of success. Or at least, most leaders say that they understand that workplace culture is a key driver of success. But there’s a Grand Canyon-sized gap between knowing and doing when it comes...
Not All Humor is an Effective Stress-Buster!
Humor That Works at Work Depends on the Type of Humor You Use A study led by Adam Miklosi found that, yet again, dogs can teach us a little something about the effectiveness of humor as a stress-buster. The study measured levels of the stress hormone cortisol before...
Can Introverts Still Lead With Humor?
The relationship between humor and leadership effectiveness has never been studied more that it is today. Nor, for that matter, more important! Having a sense of humor as a leader is no longer considered a “nice to have,” I’d argue it’s a...


