The Four Keys to a Successful Workplace Culture That Drives Business Results
Great workplace cultures don’t happen by accident. You can’t fake a great workplace and you can’t buy your culture at Costco. You need to focus intentionally on building your workplace culture. As someone who has researched great workplaces around...
Introverts and Humor – How Can Introverts Bring Their Sense of Humor to Work?
A question I get asked very often by journalists and by my clients is, “What about the introverts? Does the humor advantage apply to them? How do we add humor and more fun into a workplace when we work with those pesky introverts? I can relate because I at heart...
11 Ways to Be A Dream Team Mate and Not a “Work Jerk!”
No one likes to work with a jerk. That’s why Red Door Interactive, based in San Diego, California, has created a “100% Jerk Free” workplace. But why not set the bar a little higher? Of course we shouldn’t be jerks, but why not aim to create the...
To Create a Happier, More Successful Workplace – Stop Demotivating Your Employees!
Leaders ask me all the time, “What does it take to motivate my employees? Do you have some tips, some tricks on how to keep employees motivated?” On this topic, I think most leaders, and most organizations, get it wrong. You don’t need to start...
Choose Humor
Are You Dancing Your Way Through Your Workday? I don’t care what you do for a living, there are always ways to make your work more fun! There is always a way to bring your enthusiasm, personality, and humor to anything you do. There’s always a way to...
Does Your Customer Communication ROCK?
Well, does it? Does your customer communication ROCK? Is it memorable, high-energy, appreciative and fun? If I’ve said it once, I’ve said it 76 and three quarters times: If you want to stand out from the herd to be heard with your customer service and your...
Green Flags for a Rocking Workplace Culture
We talk about “red flags” in life – indicators/warning signs that things are about to go sideways in a baaaaaaaad way. But what about “green flags” – signs or indicators that things are going well or unfolding in the right way? I...
Customer Service Ambassadors for More Than Your Company


