3 Tips for Dealing with Workplace Fun Suckers
It’s not easy dealing with those negative, fun-sucking employees who never want to participate in any fun activities or who squash anyone’s efforts to do something a little different or bring an element of fun into the workplace. Having once worked...
Leaders Leading Leaders: 6 Leadership Mindsets of Front Line Leaders at Work
There’s a difference between being a manager and being a leader, and there’s a difference between being an employee and being a leader. Based on hundreds of interviews and years of research, here are what I think are the 6 most important mindsets any front...
How to Stay Motivated to the Finish Line
How do you stay motivated and how do you keep your employees motivated when fatigue and frustration sets in as you near the finish line of a major project or change initiative? We all know the last mile/kilometer can be the most challenging and the longest! Here...
Customer Service With a Laugh: Great Service is All About Attitude and Making a Connection
Exceptional customer service is often about building relationship, building trust, making a real human connection, and playing the role of the “Director of First Impressions.” Memorable customer experiences happen when your employees bring their...
The Importance of Giving New Employees a Voice!
There are a host of reasons why young, new, or inexperienced employees don’t speak up. And when new employees don’t speak up, you potentially miss out on some incredibly innovative ideas, you run the risk of actively disengaging new employees,...
Outstanding Customer Experiences – Why You Need to Anticipate Your Customers’ Needs
Anticipating your customers’ needs is one of the most important things you can do to build trust and truly rock it with your customer service! Anticipating your customers’ questions, challenges and needs shows you are treating them like a partner....
30 Reasons to Add More Positive Humor Into Your Workplace Culture
Humor in the workplace isn’t just a “nice” thing to have. It’s not an optional perk in my books. Humor in the workplace truly is, I believe, one of the most undervalued, underappreciated and under-utilized resources that can make any workplace...
For a Happier Workplace and Resilient Mindset, Focus on the Wins!
If you want to create a happier, more resilient workplace then you need to relentlessly champion, celebrate and focus on the wins. A study of Olympic athletes shows this isn’t always easy to do – but to develop a growth mindset in your workplace culture,...


